Dear valued customers and friends of LightEyez
We would like to share an update on how LightEyez is responding to the rapidly changing environment caused by the continued spreading of Coronavirus (COVID-19).
At LightEyez we feel well prepared to maintain all of our services, whilst we acknowledge there may be needed adjustments along the way as we, along with you, navigate through these unprecedented times. We highly value your business, and we appreciate your patience with us during these disrupted times.
LightEyez is devoted to the health and safety of our customers. We stand by our tried and tested sterile work environments and our continued safety and sterilisation procedures, which have always included the following:
In line with recent WHO guidance we also plan to adopt additional safety processes which will include the following changes:
You can see that LightEyez is taking all necessary precautions with each decision oriented around our people and our customers.
With regard to our staff, Effective Monday, March 16th, 2020, all LightEyez customer relations team members will be working remotely until further notice and our physical office will be officially closed. In arriving at this decision and armed with our confidence in working remotely, we prioritized the health and safety of our people and clients, as well as to honour our responsibility to the communities in which we work and live during this national emergency.
Our bottle plant, lab technicians and distribution will continue to work during this time, since they already adopt stick hazmat safety standards and use breathing apparatus and face masks as standard.
As the situation is quickly changing, we do not know how long this policy will be in effect, but we are prepared to serve customers remotely for an extended period. We have been preparing to work remotely and are swiftly shifting to complete remote support operations without disruption to allow our customers to work with us as you normally would each day, with the exception of being in a virtual environment.
This virtual environment is consistent with the way we work daily with many of you, and we have in essence been testing these virtual methods for years. We do not anticipate interruptions in the service you are accustomed to receiving, and our teams are continuing to work diligently to meet deadlines and to deliver the high level of service you expect from LightEyez.
A few items to note:
Despite the disruptions to daily life caused by COVID-19, we are committed to delivering an exceptional customer experience, and our passion for helping our customers achieve their goals has not diminished in the wake of this unexpected and unusual time. Regardless of what lies ahead, one thing we can count on is each other. We care about our families, fellow team members, our customers, your families and our communities, and we will be in this together, supporting one another throughout this unprecedented situation, until such a time as this unusual period has passed.
We are grateful for the trust you have placed with us, and please contact us: firstname.lastname@example.org with any questions or needs. We hope you and your family remain safe and healthy.
Dr. Charlie Carmichael