Resource and support section We plan to continually update this section, over the coming months:
****Service Alerts**** Check back here for updated service and shipping alerts. Current status: Currently we are experiencing some delays in US and International orders due to postal service & DHL not collecting mail when scheduled. Rest assured we are doing our upmost to prevent any further delays. But anticipate orders will take 3-5days to process, untill next week.
Product alerts: We have ceased using glass dropper bottles from January. We are now shipping all our lines in White and Plastic bottles from January 12th worldwide. We will now also be shipping in tamper evident seals, from January 15th
Usage instructions: The new bottles are actually far easier to use than the old style ones.
1. Shake well before use.
2. With the bottle titled above the head/eyes, press lightly at the base(bottom) of the bottle to dispense a drop.
Do not press too hard, as this causes air to be drawn in.
All that is required is some light pressure to dispense a drop of liquid.
Troubleshooting: If you are experiencing difficulties with the above. It is possible that the sugars in the honey can dry and block the dropper hole. Or, through pressing too hard on the dropper, air can be pulled into the dropper, stopping liquid from flowing freely. If you feel either of these scenarios has occurred, take a small needle and sterilise in Isopropyl Alcohol (Rubbing alcohol) for 10mins. Afterwards, push needle down by 2/5cm / 1 inch through dropper hole. This will release any blockage/pressure.
If this still does not work, remove the dropper cap, place in small glass and clean by shaking in some Isopropyl alcohol. This should hopefully release any blockage or trapped air.
Knowledge guides: Coming soon
Why Can I sometimes Taste Eye Drops? Sometimes with any type of eye drop, you can leave a taste in your mouth. What’s up with that? Grab a mirror and pull down a little on your lower eyelid. Not far from the inside edge (on the side closest to your nose), you’ll notice a tiny hole. This is the lacrimal punctum. When you produce tears or have another liquid in your eyes, some of it drains into these holes and then into the lacrimal sac, the nasolacrimal duct, and eventually into the back of your nose and throat, where you might get a taste.
This is normal and safe, but eye drops aren’t exactly designed with flavor in mind. You can use a technique called "punctal occlusion" to slow or stop the draining, though. Just press a finger against the bony structure between your eye and the bridge of your nose. This stops up the eye’s drainage pipe and keeps the drops from flowing down into your nose. Keep pressing long enough and our formulas will absorb into the eye tissues instead of leaving a funky taste in your mouth. As an added bonus, this keeps the drops on your eye longer to do their job.